Most of us subscribe to a powerful mantra to guide us in organising the work we do: "It's more efficient to do things in batches". But is this familiar way of doing ...

"What is a CRM?", a perplexing question with a myriad of answers that vary based on the field you work in. CRM is an acronym that stands for Customer Relationship Manager. It is ...

If you don't do it, it doesn't get done.

It makes managing your time feel like a catch-22 as a solopreneur.

This predicament quickly sets you up to work too many ...

During the London 2012 Olympics, star performers winning gold got a lot of attention but the Games also featured many collective events in which small and big teams compete. And so, in this ...

If you're like most solopreneurs, you're BUSY trying to be 5 places at once, doing 10 different things and having to shift focus every couple of minutes. You might not have ...

Make your work easy to perform! If you are having problems with your work, take a careful look at what is tripping you up. If something is awkward or too difficult or disorganized ...

If you have experience managing a project you know the importance of the Project Initiation Document (PID), but did you know the importance of a similar document when starting a Business Process Improvement (BPI) effort? While you may not consider a BPI effort as large a project as a system implementation, you do require the same type of information if you want to stay on track and avoid scope creep.

In BPI work, I call this document the Scope Definition Document (SDD) and consider it the most important step towards successful process improvement.

Whether you lead a regular information technology-type ...